Data Operations and Research Interviewing Core

Data Operations Services | Research Interviewing Core Services

All CDS staff have completed Human Subjects, Good Clinical Practice, and HIPAA compliant training courses.

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Jude Warner

Data Operations Services

CDS Data Operations Core provides a variety of services:

  • CDS maintains participant confidentiality and performs rigorous quality assurance procedures.

Survey & Questionnare Data Entry and Management

  • We have experience using multiple software programs for data entry and verification of data from returned participant paper forms and instruments. 
  • Perform rigorous quality assurance procedures

Mail Assembly and Mail Services

  • Approach packets
  • Follow-up packets
    • Reminder packets
    • Non-responder packets
  • Postcards
  • Promotional materials
  • Study supplies (biospecimen collection materials)
  • Incentive mailings
  • Tracking and recording mailed and returned study materials
  • Assembling patient charts/files
  • Scanning and storing participant forms and instruments to a secure password protected database or locked drawer
  • Document scanning


  • CDS provides transcription service for one-on-one interviews, group interviews,  and focus groups
  • To guarantee confidential transcription, participant names in the transcript document are de-identified
  • Transcribed documents are saved into a secure database

Label Printing

CDS specializes in printing biospecimen freezer labels.

Freezer Farm Inventory/Sample Pull and Delivery

Data operations is certified to handle biospecimen inventory. We can coordinate with study teams to assist them with sample pull and delivery to desired storage place, sample inventory, and include the sample’s positions in the freezer. 


"CDS has been an integral part of our studies, performing key activities such as survey and data operations. Their commitment to the success of our studies paired with their great collaboration skills is to be commended. And best of all, they are a resource right here at the Center!"
— Jonathan Bricker, PI of TALK and PATH studies

Interviewing flyer

Research Interviewing Core Services

Our Research Interviewing Core provides a variety of services:

  • Qualitative and Quantitative Interviews
    • Telephone Interviews
    • Videoconference interviews (Microsoft Teams, Zoom)
    • In–person Interviews
    • Self-administered surveys and questionnaires
  • Outbound and Inbound calling
  • Scheduling appointments
  • Transferring calls to appropriate parties
  • Providing toll-free numbers for study team voice mail message lines

Download the CDS Informational PDF

A selection of current and past studies that have used the Interviewing Core over the past 5 years

Women’s Health Initiative (WHI):

  • Cocoa Supplement and Multivitamin Outcomes Study (COSMOS): Collaborative study between Boston’s Brigham and Women’s Hospital (BWH) and Fred Hutch (BWH: Dr. JoAnn Manson, PI and Howard Sesso, PI; the Hutch: Dr. Garnet Anderson, PI). 2015-present
  • Women’s Health Initiative Strong and Healthy (WHISH): Collaborative study between Stanford University and Fred Hutch (Stanford: Dr. Marcia Stephanick, PI; the Hutch: Charles Kooperberg, PI and Dr. Andrea LaCroix, PI). 2015-present
  • Physical Activity Follow-up Study: a sub-study of WHISH (PIs, see WHISH study). 2015-present
  • Life and Longevity After Cancer study (LILAC) (English & Spanish surveys): Garnet Anderson, PI. 2013-2015
  • OPACH (English & Spanish surveys): Dr. Julie Hunt, PI. 2013-2015
  • Long Life Study (English & Spanish surveys): Dr. Garnet Anderson, PI. 2011-2013

TALK R01 study: Dr. Jonathan Bricker, PI. 2015-present
Hutchinson Institute for Cancer Outcomes Research (HICOR) BMT CEA 1101: Dr. Scott Ramsey, PI. 2015-present
HICOR - Optimizing Personalized Care Using Economic Studies of Genomic Testing (OPC): Dr. Scott Ramsey, PI. 2015-present
Family and Cancer Therapy Selection Study (FACTS) conducted by investigators at the Hutch and participating accrual sites: Dr. Scott Ramsey, PI (the Hutch). 2013- 2015
PATH: Dr. Jonathan Bricker, PI. 2010-2014


"CDS interviewers have worked to support the [WHI] LILAC (Life and Longevity After Cancer) Study, calling non-responders and completing consents and questionnaires with the participants. The CDS staff members have been a pleasure to work with, quick to respond to our questions and to follow-up regarding questions that arise during their calls with the participants. …they have both been courteous and prompt with forwarding completed forms, and ensuring their team has an appropriate queue of work to keep the calling running smoothly."
— Lisa Johnson, Project Director for WHI LILAC. (2014)